Refund and Delivery Policy

• One night: $11.99 USD for 24 hours.
• Membership: $14.99 USD for 30 days.

Access begins the moment the payment processor confirms the payment and is shown on your account page, together with the time it ends. In rare cases a confirmation from the payment processor takes up to two hours; the access period starts with the confirmation, not with your click. Neither product renews by itself, and nothing needs to be cancelled.

If you are a consumer living in the European Union, the European Economic Area or the United Kingdom, you may withdraw from a purchase within 14 days of the day of payment, without giving a reason, even if you have already used the access. Write to support@beaudenuit.com from the email address of your account, name the purchase and say that you withdraw. We confirm by email and refund the full amount to the payment method you used within 14 days. Access ends with the refund.

Because the content is digital and delivered at once, a purchase is otherwise final once access has begun. We refund nevertheless when:

• the access you paid for was not delivered, or stopped working, for reasons on our side;
• you were charged twice for the same purchase;
• the law of your country requires it.

A refund is made to the payment method you used, within 5 to 10 business days after we have granted it; your bank may take a few days more to show it.

Write to support@beaudenuit.com within 7 days of the purchase (or within the withdrawal period above). Include:

• The email address of your account
• The product and the date of the purchase, or the transaction reference from the payment page
• What went wrong, with a screenshot if you have one

We answer within two working days. Please write to us before asking your bank to reverse a payment: a chargeback without a prior request ends the access at once and may lead to the closing of the account.

Payments are processed by Centrobill. The name on your card statement is shown on the payment page before you pay. Centrobill does not grant refunds on its own; every refund goes through us.